Privacy Policy

Effective date: October 12, 2026

Carlos Ceramics Dental Laboratory, Inc., doing business as Ceramics Dental Lab (“Ceramics Dental Lab”, “we”, “us” or “our”), runs the website www.ceramicsdentallab.com. This policy explains what information the website collects, how we use it, who we share it with and the choices you have.

Who this website is for

The website is for dentists and dental practices. Please do not send patient information through it. Patient details travel with each case, on the Rx form or through your intraoral scanner’s connection, and we use them only to make that case.

Information you give us

Contact form: your name, practice name, email address, phone number, what your message is about, your message, and whether you agree to receive text messages.
Pickup form: practice name, doctor’s name, pickup address, phone number, email address, pickup day and time window, number of cases and notes for the driver.
Calls, emails and text messages you send us.

Forms on the website are sent to us by email. The website itself does not keep a copy of what you send.

Information collected automatically

Like most websites, our hosting provider records technical details of each visit (IP address, browser, device, the pages requested and the time) in server logs, used for security and to keep the website running.
The shop keeps your cart in your browser (local storage and a cookie named cdl_cart, kept 30 days), so it is there when you come back.
To stop abuse, the shop counts how often a connection starts a payment, for 10 minutes at a time, under a scrambled form of its IP address. After a paid order it keeps a note that the order was handled, with no personal details, for 90 days.
One small cookie remembers your cookie choice. If you accept cookies, the website also uses Leadfeeder (below). If you decline, no tracking cookies are set.

Orders from the shop

Kits in the shop are sold by Custom Dental Solutions Corp and shipped by Ceramics Dental Lab. You pay on Stripe’s secure page. Stripe handles your card or bank details under its own privacy policy; they never pass through this website. Stripe sends us your name, email, phone, shipping address and what you ordered, which we use to ship the order and to contact you about it. We email you a confirmation with your order number, and each paid order is sent to the lab by email and may also be sent as a text alert through the lab’s messaging service. Orders can also be placed by phone.

Your location, for delivery estimates

On the shop, you can choose to let your browser share your location, or type a ZIP code, to see when an order shipped today would arrive. The estimate is worked out in your browser. Your location is never sent to us or stored; the browser keeps, for 30 days, the ZIP code you typed (or “your location”) and whether it is inside the contiguous U.S. You can say no and still order.

Leadfeeder

If you accept cookies, the website loads Leadfeeder, a website visitor analytics service. It tells us which companies visit our website, based on the IP address of the visit, and which pages they viewed. We use it to understand which practices are interested in our services. Leadfeeder sets cookies in your browser for this. You can withdraw your consent at any time with the Cookie settings link at the bottom of every page.

Google Maps and Google reviews

The home page shows a Google map of the lab, which loads from Google when you scroll to it. Google then receives your IP address and details of your browser, under Google’s own privacy policy. The reviews shown on the site are quoted, word for word, from the lab’s public Google Business Profile, with the name each reviewer posted under; they link back to Google.

Google reCAPTCHA

Our contact and pickup forms may use Google reCAPTCHA to keep out spam and automated abuse. When it is on, Google receives information about your visit and your device to tell people from bots, and may set a cookie for this.

How we use information

To reply to your messages and calls.
To arrange pickups and deliveries, and to make, track and ship your cases.
To send updates about your cases, orders and pickups.
To send offers about our products and services, only where you have agreed to receive them.
To keep the website secure and working, and to improve it.
To meet our legal obligations.

We do not sell your personal information.

Text messages (SMS)

If you give us your mobile number and tick the text message box on our website’s contact form, you agree to receive text messages from Ceramics Dental Lab. These can include replies to your inquiries, case and order updates, pickup reminders and promotional offers.

Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not a condition of any purchase.
Reply STOP to any message to opt out. You will receive one final message confirming that you have been unsubscribed.
Reply HELP for help, or contact us at (305) 940-4040 or info@ccdl.co.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing in this policy and will not be shared with any third parties.

Service providers that help us run the website and our business, such as website hosting, email, text messaging, courier and shipping providers. They may use your information only to provide their services to us.
Stripe, to take payment for shop orders.
Custom Dental Solutions Corp, the seller of the kits in the shop, for your order.
Google, through the map on the home page and through reCAPTCHA on our forms, when it is on.
Leadfeeder, only if you accept cookies.
Authorities, when the law requires it or to protect our rights, property or safety.

Keeping information safe

We use reasonable administrative, technical and physical safeguards, and the website uses an encrypted (https) connection. We keep information only as long as we need it for the purposes in this policy, or as the law requires.

Your choices

Ask us to see, correct or delete your information: email info@ccdl.co or call (305) 940-4040.
Stop text messages: reply STOP.
Stop marketing emails: use the unsubscribe link in any marketing email.
Change your cookie choice: use the Cookie settings link at the bottom of any page, or clear the cookies in your browser.

Do Not Track

Our website does not respond to browser “Do Not Track” signals. Leadfeeder, our only tracking service, runs only if you accept cookies.

Children

The website and our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy. The current version is always on this page, with its effective date. If we make a material change, we will also say so at the top of this page for 30 days.

Contact us

Carlos Ceramics Dental Laboratory, Inc. (Ceramics Dental Lab)
3363 NE 163rd Street, Unit 804, North Miami Beach, FL 33160
Phone (305) 940-4040 · Email info@ccdl.co